Jack Thompson

People / Process / Trust

Currently: Risk and Compliance Analyst @ Bright Mountain Media (formerly Big Village)

(BMM is a full-service media and marketing services company)

I help close and track security issues and provide metrics and compliance (CAP/SOC)
I maintain our internal IT processes, workflows, and systems
I run comms, push projects, clear blockers and smooth things over

2016-2020: IT Support Specialist @ Big Village

I helped support a group of 300+ in-office and remote laptop users around the world
I admined and helped maintain our SFTP systems
I wrote, organized, and edited SOPs, user documentation, and comms
I helped architect and build our Helpdesk and document library
I stocked the fridge

Previously:

2010-2016: Research Support Associate @ Big Village
2008-2010: Call Center Interviewer @ Big Village
2005-2007: Editor @ The Intermedia Advertising Group

(IAG tracked broadcast TV engagement data. This was a big deal in 2005)

Current Fun Projects:

4x4x4 Bread recipes
Adjusting a 3D printer nozzle up and down and frowning a lot
Walking unexpectedly far for made up reasons